FREQUENTLY ASKED QUESTIONS

1. What are your shop opening hours?

Starting 1st February, We are operating 100% online. We allow walk-in by appointments only. Whatsapp 0162099141 to schedule appointment. 


2. How do I get to your store?

We only accept walk-in by appointment. Please schedule your appointment by WhatsApp to 0162099141 before walk-in. 

We are located on office level inside Publika. Once inside Publika Mall, look for Block B3 Lift. Ask security guard's assistance to direct you. Take the lift to Level U1. We are at unit number 6. 

3. When will the next batch of new arrivals be available?

New arrivals depend on the availability of fresh designs and patterns from our factory in Jaipur, India.
Stay tuned on our website and social media for updates!

4. How do I know what size suits me best?

You can refer to our size chart here:
👉 YUVA Measurement Chart

5. How does the reward system work?

Starting 1st January 2026, the reward system has been terminated. Thank you. 

6. What should I do if I ordered the wrong size or need to change the size?

No worries! Please inform the YUVA team right away.

  • We’ll check the availability of your desired size.

  • If exchanging via courier, kindly post the original item back to us – we’ll send the new size once we receive it.

  • Size exchanges must be done within 2–3 days of receiving your order.

  • This exchange policy is only applicable for first-time customers.

7. How long does delivery take?

We dispatch your orders on the next working day after payment is made.
Delivery takes around 1–4 working days, depending on your location and the courier service.
(Please note: weekends and public holidays are not counted as working days.)

8. Can I opt for self-collection?

Unfortunately, self-collection is no longer available from 1st June 2025.
If you need assistance, feel free to WhatsApp us at 016-2099141.

9. What if I received a defective kurti?

We’re truly sorry if that happens – we’ll make it right.

  • Please notify the YUVA team within 7 days of receiving your item.

  • You may return the defective item via courier (we’ll cover the return cost).

  • If the same design/size is available, we’ll send you a replacement.

  • If not, you can choose an alternative design or request a refund.

  • Kindly return the item in original condition with packaging.

10. Which courier service do you use?

We partner with EasyParcel, which selects the most reliable and efficient courier based on your delivery location. This helps ensure the fastest possible delivery to your doorstep.

11. How do I check shipping rates?

To estimate shipping costs:

  1. Add the desired products to your cart.

  2. Click Checkout.

  3. On the Checkout page, scroll down to “What Would You Like To Do Next?”

  4. Select “Estimate Shipping & Taxes” to view your shipping cost.

12. How do I track my parcel?

Always provide a valid email address during checkout.
We will send your tracking number via email once your parcel is dispatched.
Track your order using this link:
👉 EasyParcel Tracking